Payless Plumber Gastonia NC

Horrible experience with this company! They don’t even deserve 1 star. They didn’t come at the appt set and didn’t even call to until late late Sunday evening which is the next day. The plumber showed up at my house around 8 pm Sunday and had some issues with his tool and have to leave. I called Jason regarding this matter and instead of providing professional customer service he argued with me over and over. He wondered why I’m upset. I will never use this company again. The plumber was nice but Jason was horrible. He need some education to provide better customer service.

Very unprofessional. Not only did they fail to finish the job, but left us stranded without water for 4 days. Thankfully was able to find someone else

To be honest I would give this company 0 stars if I could. We contacted Jason about 5 weeks ago to get a quote to run a water line and a gas line for us. It took them 2 weeks to come out to begin the work which is reasonable and the price was reasonable. The main problem that I have it that they were not on time for any of the appointments we scheduled with them and as far as communication they are terrible with it because I had to call them every time to figure out when they were coming out or to even get updates on the work that we had requested to be done. The water line was installed on the day we scheduled the original appointment and we were told that the gas line parts would need to be ordered. It is now almost 3 weeks after the original appointment and the parts were at the warehouse almost 2 weeks ago (which I had to call them to find out). After sending a text message saying that I would like a refund if he didn't intend to complete the job we had hired him for Jason fina