Kellum's Heating and Air Cond, Inc.

I have been using Kellum for 4 years now. I bought my father's house on the island and he never maintained anything. All three of our air conditioning units required replacement over the past 4 years. Including 2 that went out in 2 different years in the middle of summer when I had guests here. They came same day and replaced the units both times with no additional fees. I have also had several "emergencies"that were done same day and always done professionally, and with the technician (usually Mike who is awesome) going the extra mile to explain what happened, why it happened and what if anything we can do to prevent it from happening again. There are cheaper services out there, but you do get what you pay for and I will always take a professional who is quick to respond than cheaper any day. Services: HVAC system maintenance, A/C system maintenance, A/C system repair, Install thermostat, Repair HVAC, Install AC

We have used Kellum for over ten years. On a positive note, they are very responsive to calls. Whenever we have had a problem, they come right out that day or the next. However, I have come to believe they are dishonest with their fees. We got a new heating and air unit in April of 2017 that never worked well. From the start, we asked them to come out and determine why it could not cool below 76 degrees and why the air flow was diminished from the registers. After trying out various responses on me -- "you've got a lot of windows" and "it's the third floor" -- in the late summer of 2018 they replaced the reversing valve. The part was covered under warranty, but they charged $1000 in labor. By this time, Hurricane Florence had hit and it was winter, so we sent a letter with payment saying that we were paying them in good faith given that we could not adequately check the unit until warmer weather returned. Summer of 2019 arrived, and the unit could not adequately cool. After three ser

We are staying in a rental on the beach at Emerald Isle. They were called by Bluewater Rentals, and even on the night of the hurricane, they came out. Thomas was very prompt, explained what he was doing and fixed the problem very quickly. Thank you so much!!! You dont know how much that meant to us!!!!!!