Dewpoint Heating And Cooling

Since posting the original review below we have installed a split unit in our owners quarters ... Dewpoint did AN AMAZING job helping us to choose which unit best fit our needs (no upsetting or overselling!) smooth installations AND we enjoyed A/C through out the summer but now switched to heat with the chilly mornings to delightful warmth, quiet heating and just the perfect unit selection for our needs...Thanks Kevin and Crew!! <3 * We have utilized Dewpoint Heating and Cooling for over 12 years personally and 5 years commercially! Enjoying fabulous customer service and care with annual maintenance checks, past repairs and new installations. They have provided 3 new units to our Inn as we upgraded old inefficient existing heat/air and added a split unit for our owners quarters. Dewpoint provides excellent options for all your homes needs, quality products and very fair pricing, never trying to upsize or oversell what our square footage needs, providing energy efficient units tha

This is a shout-out to Kevin, owner of Dewpoint Heating and Cooling. I called with a potentially serious air conditioning issue late Tuesday afternoon. Kevin answered the phone and talked me through an intermediate fix until he could arrive the next morning. Kevin came out the next morning, inspected our unit inside the house and out, and fixed the problem. The expense was minimal compared to other HVAC businesses I’ve dealt with before. The noticeable difference was he didn’t charge me $60-$100 just to show up and then added expense for time/labor/parts after diagnosing the problem. Irrespective of expense, the fact Kevin took a call late in the day, gave me a much needed temporary remedy and actually showed up when he said he would, speaks volumes of his professionalism and commitment to customer service. Thanks, Kevin and “yes,” I highly recommend Dewpoint! Danny Shell Emerald Isle, NC 28594 Service: A/C system repair

I was a annual customer of these folks for 3 yrs. In which they did my annual inspection and service of my 3 hvac units at my home. I was impressed with how they did business and thats what kept them in business with me. However in January 2022 I contacted them about getting 4 feet of duct added and an additional register to my finished garage. A gentleman showed up, assessed the job and said we can definitely do it and they would give me an estimate. After multiple messages I was told they had to wait for the materials to come in. 3 weeks went by and I followed up by voicemail, text message and instant message. Nobody returned my correspondence, however they did receive and read my messages. No professional courtesy to return my correspondence, so I will take my business elsewhere. Not a reliable business and do not recommend!!!!! Services: HVAC system maintenance, Ductless heating & A/C services