Jackson Home Appliance Heating & Cooling

The tech was up front and honest with me. He got my refrigerator fixed and at a reasonable price

Called April 10th to set up an appt for April 14th when I have a shorter work day to have my dryer looked at. Was told tech would call me that day to set up a time waited till just after 10 to call and see why tech hasn't set up time with me to finally have tech call me back to say I was never set up with him for a service call so now he's booked for day but expects me to wait 4 more hours to call me back to see if he can get me in but told me many times he's booked. Called main office back and all she could say was she was sorry. So if you need something don't use this company I'm sure they will forget you as well. So thanks Jackson for having me waste a weeks time waiting for you on something that was never going to happen

I have used Jackson in the past. This year I went with a different company. (Better pricing for winter check up) Because I thought Jackson was a great family owned company I decided to contact them to see if they could give me an estimate on repairs. I was told to speak to Todd. When I called Todd, he acted like I was bothering him and asking for the moon. Very poor customer service and I will not be using them for future services. Service: Heating system maintenance