All Week Air Conditioning

I am easy to please, yet, this is the first time I have ever given a bad review! 1. I called 8/17/21 around 02:23 am for an emergency repair. I told the lady that I am hearing impaired and would prefer a text message as a response. 2. I followed up again at 09:37 am, then again at 10:03 am. No text for either. 3. I called again 8/18/21 at 01:37 am, I explained that no one text back after I followed up twice. The lady said, what is your last name, I gave her the first letter of my last name due to a bad experience with giving out my full name in the past. And she said in a defensive tone, "WELL, SOMETIMES YOU GOTTA DO WHAT YOU DON'T WANNA DO". From there, I just ended the call, feeling my customer service experience was ruined. Wow, just wow. There was no empathy, no apologies, just that snap response. I could not believe it! I would not want to use that company even if they offered to do it for free. This pained me to say this. :-(

Alex Romeo, is a life saver! He was extremely professional & we’re so grateful he saved our day. He came & a few mins. Later the job was done. So grateful & we highly recommend him! Service: HVAC system maintenance

My central air was not working on the hottest day of the year and I received a visit from Alex R within 2 hours of placing the initial call. Alex was very knowledgeable, thorough , and had the AC up and running in under 10 minutes. Alex R was a pleasure to deal with and I highly recommend him to others.