Universal Mechanical Group HVAC Heating Cooling

This company has some of the worst customer service I've dealt with in a long time. To start, the man who answers the phones, Jimmy, wasn't able to give me many details as to the services they offer, because he wasn't in front of a computer. Then, he is able to set me up with an appointment that day between 4-6. He says he'll call me at around 3:30 to give me a better estimate as to the time frame. No call. I call him at 5:30, he says there was an emergency call, would I like if they come over afterwards? I say yes please, my house is an oven. No call back, no visit, nothing. Then the following morning, I call, and Jimmy answers. He seems shocked no one was able to come to my place yesterday, he tells me he's going to call his techs and get to the bottom of it and call me right back. No call back. That was over 6 hours ago now. I've called back nearly ten times, at this point, just to complain and possibly avoid having to write a negative review, however, each time, no answer, and the

They came out for a heating repair problem I was having and fixed it right away. They were very friendly, professional and experienced. I am definitely keeping them as our go to company!

Terrible experience with this company. I made an appointment with them and they never showed up, returned my calls or got back to me. Will never reach out to them again and will never recommend them to anyone.