Hackensack Roofing Co., Inc

Anyone with experience using "Hackensack Roofing Company"? I need some help as I paid them a big down payment, they tried fixing but did more damage than repair! I'll have to be honest and say our roof is tile so it is a more challenging but when I met Stephen Garino for an estimate he quoted me for many thousands of dollars and was full of confidence that they will fix it in no time. They have been about 7 times in my house over a span of 3 months!! and still couldn't fix the leaks, actually the leaks are even worst than before they start working on it (more leaks than before they touched the roof!). Trying to reach them to come back to fix it again is worthless as the most you can get to is a secretary or a voice messaging system. Emails are answered after 3 weeks if at all! Anyone with the same experience as mine? At this point I only want my hefty down payment back so I can bring a more qualified company. Suggestions?

My grandmother has used Hackensack Roofing for years. My sister and I bought my grandmother's house and continue to use Hackensack Roofing. The work they have done on the house was great. The sales person, Mike, was upfront and truthful on when the work can be completed. Mike is now retired and surely missed. The new person, Angel, is so unreliable. Angel says one thing and does not come through. We are still waiting on a job from Hackensack Roofing to begin (this has been since September). When we call Angel, he does not return our calls. I called the main number today to report shingles that fell from the roof due to the wind storm on Christmas Eve. At least the person on the phone was upfront and informed me that they were busy and that I would get a call in the New Year. I like the work of this company, but Angel, who works for them is not honest. This makes the company look bad. I would appreciate another sales rep doing business with me. I hope this company does not loose

I have a flat roof and I one company look at my roof and they told me that I didn't need a new roof. They said the roof itself was fine, but the main issue was that the water was pooling because it didn't have enough places to drain to. I had made the call to Hackensack Roofing already and they came by to give me an estimate and after surveying my roof, they said my roof NEEDED TO BE REPLACED at a cost of $12,000! They were totally going to take me and I wouldn't have known any different! I had my roof issue solved for $2,000! You can't trust anyone!