Fire-N-Ice Heating and Air Conditioning

I had scheduled an appointment between 9 am and 1 pm. My partner waited all day for someone to show up or call. I called customer service 3 times, the "call center supervisor" had an attitude and acted like she has never talked to me before. I expressed how unprofessional was their approach. She started yelling at me. I am trying to get a new AC system installed and nobody is interested in taking my business. Customer service at minus -5 stars. Do not bother, they do not care to show up for the simple appointment, imagine installing a whole unit! Reply to your answer! Great excuse! I have the phone records to prove it, it is your company. I called on June 1st and my appointment was on June 4th! Total of 4 phone calls. Service: Installation

Installed water heater on weekend for one of the residents, went out of their way to accommodate a resident without hot water! You guys are awesome! Thank you Chico!!!!! Service: Water heater installation

Today two of your guys came to my apartment complex to change out my A/C unit. My apartment didn't tell me they were coming and I was kinda of shocked but they made it so easy. Eric and Mike C. are to if the nicest guys ???????? They replaced the unit so quick AND cleaned up and left things just as they found it!! Customer service wise they were GREAT. They even didn't mind my crazy little dogs that bathed at them now stop until Mike C per them...LOL Thank you again guys, it was a pleasure and I appreciate the great work