Shepherd ENG Heating Cooling & Refrigeration Inc

Had a technician named Chris come, he was nice. He came with his girlfriend, & it wasn’t a problem until they argued the entire time. I loved his work & tried to defuse their problems but the headache wasn’t worth it!

I have worked with this company before and they are extremely reliable. My parents were the ones to recommend them to me on my first home visit for a boiler repair. This time around we called them up to repair our Vulcan Oven & Refrigerator. The oven wasn't hot and the fridge just wasn't cooling the refrigerator portion but the freezer was working. The techs arrived alil late but were very polite and friendly. I like the fact that they were wearing mask and gloves. Chris & Peter repair one unit each and faster than expected. Great service recommend using. Services: Refrigerator/freezer repair, Stove, cooktop & oven repair

The good thing is that they fixed our problem satisfactorily. However, they weren't cheap and worse, wouldn't honor the warranty in which they were to supply the parts without charge to us and to get these from the manufacturer. Our AO Smith hot water boiler had been installed by them in early 2014 and parts were warrantied till Nov 2023. When our boiler gave out we called AO Smith which identified the problem through the error codes and gave us the parts authorization number so that this servicer wouldn't charge for parts. But their technician said they didn't have the parts (these are quite standard ones, a gas valve and a thermopile) and would take a week to get them from the manufacturer (AO Smith). We couldn't be without hot water for this long. Their solution? That we pay the list price plus their labor and then seek reimbursement for parts from AO Smith. Why do they do this? Because they make hefty profits by selling parts at list price on top of their service call and labor cha