Choice Heating & Cooling

If I could leave zero stars I would. The landlord hired these guys to replace the furnace and hot water heater which had been damaged when the basement flooded. They came in the afternoon on a Friday, let themselves in my front door without knocking to bring the equipment through. When they were moving stuff out of the way (which I offered to do and they said they had it) they tossed stuff around and my slipper ended up in the garbage! They left everything in a disarray basically blocking my front door. They failed to finish changing out the hot water heater and furnace (which I have never even heard of taking 2 days before) and left for the day without turning the water back on or even saying a word to me about it. Came back the next day to finish the job and left STILL WITHOUT TURNING THE WATER BACK ON! Had to call the landlord because I don’t have access to the basement. I’m seeing good reviews from other people so I maybe they don’t understand that tenants are people too and that t

Friendly technician, and prompt service. However, $109 for a service call (understandable) and another $107 on top to replace a 5amp fuse sounds a bit shady. On top of that- the tech said the fuse is a “special fuse”. A quick search reveals its a regular fuse. Happy that my unit is working - however a little dubious of Choice’s pricing. Not sure I should trust them in the future for other work.

I had a problem diagnosed by another vendor. The repair was expensive on my 13 year old furnace so I decided to get quotes from 4 HVAC companies. I decided on Choice for a new furnace/ac. Prior to the installation I installed a new Ecobee thermostat and configured it using the existing furnace. Much to my surprise the furnaced started up with no error codes. I informed Choice of the issue and the owner, Dan, was surprised as well but understanding of my situation. After several days of running the heat and ac to see if the problem came back (it did not) I informed him I preferred to keep my existing furnace. He was very cordial about it and will be refunding my deposit. I will absolutely go back to Choice when the time comes.