Robison

Robison replaced both of our AC zones recently. It was done on time in a very professional manner especially considering one of the air handlers was in a very tight spot. Andrew and Scott were great.

I do not recommend this company Scheduled a service call that was a misunderstanding and technician showed up Wednesday instead of Saturday. I’m not home during the weekdays so obviously a miscommunication as the reception wasn’t that good talking to them. In the end i got charged $80 for this which I think is unacceptable. I should add that I didn’t get a text message 24h before technician showed up but 20 min before. I also experienced little understanding with other issues multiple times. One Example me wanting to hold an oil delivery which they absolutely could not do even tho I said I was short on money. They even delivered oil before the meter on my oil tank showed it was time. I have a yearly subscription with Robison but will definitely cancel once it’s done

I had a boiler maintenance and the guy made the mistake of not turning the switch back on leading to the boiler not working. I called and he rectified that immediately. A couple weeks later I received two bills - one for the original maintenance visit and another one for fixing the mistake that they made. I called and complained and the guy has no customer service skills at all and said it is taken out. A couple weeks late I called again because it was not taken out. The female customer service said there is no record of me calling and said she has to ask for a manager to authorize the removal of the charge. I sure hope they remove this charge soon otherwise I am done with Robison. I will find another oil provider and boiler maintenance company If they don’t fix this. 3/23/2023 UPDATE: Robison finally took the charges out and admitted via email that these were charged in error. I’m happy they finally rectified their mistake although it is only after I called twice and after i submitte