ASE HVAC Inc.

ASE is one of the most outstanding HVAC companies I’ve ever come across. As a senior property manager in NYC it was challenging finding a reliable and professional HVAC team. ASE led by Ernie was welcomed by many of our tenants and once they demonstrated their ability to diagnose a problem quickly and their effeciancy to fix them it was clear to me that I didn’t need to look any further. I highly recommend ASE for all your HVAC needs.

Erni seemed like a nice guy. When I asked him if the Nest thermostat I bought would work on my apt building's modern system he said yes. Turned out it was low voltage, etc. He said the charge would be $120. After he installed it, and left, it didn't work. He said maybe the HVAC broke just before the install. I figure out how to re-install the old thermostat from a pic Erni took of the wiring previously because he couldn't come back that same day. The HVAC system worked perfectly. Erni said it was surprising that Nest wasn't compatible, and that this has never happened before, but the $120 was for the service call. I found him on Craigslist and it was to install a working Nest thermostat, not for a service call. He wouldn't even meet me halfway on it. So I have been stung with paying all of the $120, with no compromise on his part. If it had never happened before, then his should be no big deal for him to offer all or a partial refund.

My first experience with ASE I was out of town and my son called and said the AC was on the fritz on the hottest day of the summer, I needed a vendor on short notice, who I could trust coming into my home while I was away, I expressed all concerns to Erni when I called. Erni told me he would provide his technicians names and anything I would need to make me feel at ease. The professionalism, cleanliness and overall attention to detail his team displayed is something that many contractors talk about but only a select few can deliver on. Erni delivered, he did not hit us with some exorbitant emergency call fee. Moreover his team is as cordial and polite as he is. I have lived in this home since 1966 and Erni is the only HVAC team I will ever use. It is refreshing to have contractors out there taking care of the community as they in turn would like to be taken care of if the roles were reversed. Bruce