Universal Heating and Cooling Company

Also, please see their rude and dismissive repose to my comment… I have witnesses and video evidence to back up everything I said. Universal came out last year to look at our AC that had stopped working suddenly, they replaced the circuit board and it worked again. Same thing happened this summer (less than a year after they were here the first time) so we called them again to come back out and look at it. The man was rude, he kept going in and out slamming my doors and then kept telling me he was giving us the benefit of the doubt about there being water on the circuit board even though they were the last ones to replace it, so I am not sure what he was even doubting on our part. Once he left I felt beyond belittled and disrepected and honestly a little shaken (in my home!) and my AC still was not functioning properly. I absolutely would not reccomend this company to anyone. Had someone else look at it the next day, he figured out almost immediatley why was going on and how we could a

I did not have a good experience with this company at all. The tech did a poor job with diagnostics for a leak with my hot water tank. He suggested full placement but turns out it was only the drain valve that needed repair. Thanks to another experienced tech, the valve was replaced and is working fine. I did not need to replace the tank! When I discussed with manager the problem and requested another visit to reassess, he wasn’t quite receptive. Somewhat rude and arrogant. The guy who answered the phone to set up the appointment was also rude. I don’t recommend this company for hot water tanks. Service: Heating system maintenance

I have been a customer of Universal Heating & Cooling since 1999 when they replaced my home HVAC system. I requested quotes from Universal and two other companies when it came time to replace the HVAC system and water heater in 2022. Universal had the best price for the same equipment quoted., beating the other two companies by $1200 and $4000 respectively. I had used Universal for routine maintenance and 1 service call over the last 23 years with complete satisfaction. As for the new HVAC system, Chadd did a thorough assessment of my needs and made recommendations that were not overselling the products and answered my many questions and concerns. The quote was detailed and complete, not my experience with other companies. The technicians were professional and respectful of our property during the installation. They answered our questions and left the place spotless at the end of each day. It's great to see a local family owned business focused on customer satisfaction and providing gr