About
Universal Heating and Cooling Company a HVAC contractor in Rochester, New York is a full service air conditioning contractor and heating contractor offering repair and maintenance services on all models of air conditioners and furnaces. They employ experienced technicians who understand that customer satisfaction is of utmost importance. They specialize in residential and commercial installation of air conditioning and heating systems, as well as duct cleaning, and installation and repair of air filtration systems. In addition, they provide free estimates, financing options, and other services to ensure that their customers are completely satisfied.
Ratings for Universal Heating and Cooling Company
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Reviews for Universal Heating and Cooling Company
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I have been using Universal HVAC for about 20 years. They are always available and pick up the phone ( a real human - Mary - such a sweetheart - not a recording). I have used them for installations, maintenance and repair. I highly recommend them to my Real Estate clients! Owners are always available to answer questions. Love these guys!!! Services: A/C system maintenance, A/C system repair, Heating system installation, Heating system maintenance
I did not have a good experience with this company at all. The tech did a poor job with diagnostics for a leak with my hot water tank. He suggested full placement but turns out it was only the drain valve that needed repair. Thanks to another experienced tech, the valve was replaced and is working fine. I did not need to replace the tank! When I discussed with manager the problem and requested another visit to reassess, he wasn’t quite receptive. Somewhat rude and arrogant. The guy who answered the phone to set up the appointment was also rude. I don’t recommend this company for hot water tanks. Service: Heating system maintenance
I have been a customer of Universal Heating & Cooling since 1999 when they replaced my home HVAC system. I requested quotes from Universal and two other companies when it came time to replace the HVAC system and water heater in 2022. Universal had the best price for the same equipment quoted., beating the other two companies by $1200 and $4000 respectively. I had used Universal for routine maintenance and 1 service call over the last 23 years with complete satisfaction. As for the new HVAC system, Chadd did a thorough assessment of my needs and made recommendations that were not overselling the products and answered my many questions and concerns. The quote was detailed and complete, not my experience with other companies. The technicians were professional and respectful of our property during the installation. They answered our questions and left the place spotless at the end of each day. It's great to see a local family owned business focused on customer satisfaction and providing gr
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Business Hours
| Sunday: | Open 24 Hours |
| Monday: | Open 24 Hours |
| Tuesday: | Open 24 Hours |
| Wednesday: | Open 24 Hours |
| Thursday: | Open 24 Hours |
| Friday: | Open 24 Hours |
| Saturday: | Open 24 Hours |