Universal Heating and Cooling Company

Universal is local, professional, friendly, and knowledgeable. They have a solid team of techs and are very communicative about the work that needs to be done and how much it will cost. The large institutional Rochester HVAC contractors don't care about customers in the city. Universal treats me fairly and in Roc that really stands out. Services: HVAC system maintenance, Heating system maintenance

Universal did an awesome job installing my new HVAC system. They were thorough with the details and were very efficient. I would recommend them to anyone. Service: Heating system installation

I have been a customer of Universal Heating & Cooling since 1999 when they replaced my home HVAC system. I requested quotes from Universal and two other companies when it came time to replace the HVAC system and water heater in 2022. Universal had the best price for the same equipment quoted., beating the other two companies by $1200 and $4000 respectively. I had used Universal for routine maintenance and 1 service call over the last 23 years with complete satisfaction. As for the new HVAC system, Chadd did a thorough assessment of my needs and made recommendations that were not overselling the products and answered my many questions and concerns. The quote was detailed and complete, not my experience with other companies. The technicians were professional and respectful of our property during the installation. They answered our questions and left the place spotless at the end of each day. It's great to see a local family owned business focused on customer satisfaction and providing gr