Strong Brothers HVAC Corp

Dreadful experience.Spent $6500 to have heating/ac installed,. Jamel, the tech installed the unit and told us to text him if there were a problem. The unit worked for 2 days and then broke down - flashing various codes. We texted Jamel a week ago - still no response. Today I got the owner of the company who told me he doesn't know what the codes mean. No offer to send someone over despite my pleas.No apology. Not even any sympathy. They have the money already so there is no motive to help I suppose. Horrible experience. And this was a hot summer. The whole experience confronted me with the fact that unless you are a person who wants to invest many hours in small claims court, you have essentially no recourse if a vender like this charges you for a service they do not deliver. I thought of reporting them to the Better Business Bureau but when I tried I learned that they were not recognized by the Better Business Bureau. Perhaps if you are a general contractor yourself who has an ongoin

We had new hvac system installed by them. John promised to give us 10 year warranty for the unit over the phone. After we paid, I asked him to send me the warranty but he didn't follow through. I gave up and I did the manufacture warranty by myself and found that they are only 5 years and 3 years. Less than 1 year, the unit is broken. Now he says we have to have maintenance service which costs $120 per hour labor and $45 filter every 6 months in order to have the (non-existent) warranty active.Totally not mentioned when we had the verbal agreement over the phone. The installation looks sloppy and air started coming out. Not professional at all. They take your money and keep saying they will but never follow through. Very disappointed.

Heating and cooling serviceJob well done