Potter Heating & Air Conditioning-Perrone Plumbing

Do not use this business if you need a quick turn around on a repair or replacement. I called them for help with a broken furnace on the night of 12/4/2022, they had a technician come out on 12/7/2022 and the technician told us we would get a quote for repair and replacement the next day. It is 12/16/2022, in the middle of a winter storm in Syracuse, NY and we have not received a call, email, or quote for the broken furnace. I did follow up on Tuesday, 12/13/2022 about the quote we have not received they told us it would be a "few more days". Yea well in a few more days we were frozen over. I called a different local company and they said they can install a new furnace tomorrow and gave me a quote THE SAME DAY. Don't waste your time with this company. Will never be using them again and don't recommend them at all.

There’s nothing worse than losing AC on a hot summer day, potter responded very fast! Within the day it was back up and running and I was done sweating! Great customer service, smart and all around nice people!! 10/10 would recommend! Service: A/C system repair

Reached out to Potter Heating & Air Conditioning for a quote on my hot water heater and my furnace. They sent out someone to look at the furnace but never actually sent out the quote. I set up an appointment for the hot water heater and they never showed or communicated with me. I've called several times and my calls are never returned. Very unprofessional office staff. Will not be using them. Service: Water heater repair