Potter Heating & Air Conditioning-Perrone Plumbing

Do not use this business if you need a quick turn around on a repair or replacement. I called them for help with a broken furnace on the night of 12/4/2022, they had a technician come out on 12/7/2022 and the technician told us we would get a quote for repair and replacement the next day. It is 12/16/2022, in the middle of a winter storm in Syracuse, NY and we have not received a call, email, or quote for the broken furnace. I did follow up on Tuesday, 12/13/2022 about the quote we have not received they told us it would be a "few more days". Yea well in a few more days we were frozen over. I called a different local company and they said they can install a new furnace tomorrow and gave me a quote THE SAME DAY. Don't waste your time with this company. Will never be using them again and don't recommend them at all.

Definitely will not recommend to family, friends and coworkers. Took 6 weeks to repair a leak in a tankless water heater. The blame was passed around to the distributor and vendor. Who really knows what really happened. Had to beg for any repair costs before repair started. Never given an itemized cost of the repair before or after repair, even after asked repeatedly. Leak returned 6 weeks later in a different spot and billed full weekend charge of $270 for a 2 minute diagnosis. Could have been given a courtesy visit or reduced charge since the repair process the first time around was horrible, to say the least. Wondering if the length of time it took to repair the first leak caused damage and caused the second leak. Feel ripped off. Service: Water heater repair

Boiler went down so we had no hot water, heat, etc. They were extremely responsive and had someone to the house within an hour. The technician was very knowledgeable and had us up and running within a half hour. Highly recommend! Eric Services: Heating system repair, Cleaning