Shane & Sons Heating & Cooling

Called Shane on the advice of a friend. Our AC stopped working--it's 89 in the house. Explained the problem and Shane will be . here tomorrow. Very pleasant and responsive person on the phone-- Read all the 5 star reviews--hope to add my own , so only 3 stars now. Service: A/C system maintenance

Great first experience with HVAC company in syracuse. During a busy season we were able to get same day service (Thursday) for a failed condensate pump. I believe the technicians name was Jason. He was up front about pricing and knowledgeable about options for our budget! Will be repeat customers in the future!

I cannot attest to the quality of work Shane and Sons does because, due to what I can only attribute is bias against my lender, Shane and Sons did not complete the job. I called the company to diagnose my furnace which was no longer blowing air. The young man that came to my house was phenomenal! He told me exactly what was going on, explained why this happened, and the specs of the equipment I had. He helped my choose a new furnace and I left the interaction feeling valued! I secured a home improvement loan from Home Headquarters and as such, the organization needed Shane and Sons W9 to pay the contractor. Shane ignored 3 requests to complete the form. No verbal communication about any concerns he had. Just plain did not answer. Because I had 2 other large projects tied into that loan that needed to begin, I had to choose another company. The tech that came out initially, called a few days ago to say he was on the way to complete the work (I forgot we set an appointment date when he c