East End Heating & Cooling

Thank you so much making us cool. You were confident and assured me you can fix the problem. You did. Great customer service. I will definitely call again when needed. Thanks again Bobby

Called East End for a problem with my A/C, because, in past experience, bigger companies try to upsell me instead of just fixing the problem. Bobby was straightforward and offered helpful information about my system and what I do (and don’t) need to do to maintain it until replacement. He fixed the obvious issue, which turned out to be a quick fix, and made sure that was everything I needed. Will call again whenever issues arise and when I do eventually need to look into an update.

Contacted Robert on a Friday evening and he was available the next day to come out and see about how to fix my furnace. He came out the first time and replaced a "switch." The problem continued and he came out the next day and replaced the switch again. Needless to say the problem persisted. He made false claims of sending a "friend" over to look at the issue, but this person never showed up. When I called him about this, he acted surprised and said he would call his friend and call me back. After giving me the run around for a couple of days, he never called me back. It was obvious his friend never went out and he knew this. I wasted money paying for the switch when that ended up not being the issue. I wasted time trusting that Robert was an honorable businessman who would do the right thing. Robert does not honor his warranty or labor. I should have listened to the newer reviews. I was hoping this was the start of a positive working relationship, however I will never refer Robert to