Mitchell's One Hour Heating & Air Conditioning® of Cleveland

I have been without a working AC unit for a few weeks now. I decided to call Mitchell's as I have used them last year and the tech Robert that was sent out went above and beyond his job. Which working in customer service forever can appreciate the extra care and attention to details from him. I will definitely use them in the future. They were pretty reasonably priced. I just wish my coolant wasn't so difficult to get but that is no fault of the company.

A/C problems on hot, humid Saturday morning. Mitchell's was called at my son's recommendation, and had a service man, Matt, here within 2 hours. Matt was professional, knowledgeable, and polite with a friendly disposition. The A/C was repaired in a timely fashion. I would recommend this company to anyone.

I would probably give 3.75 stars if given a chance. We were definitely in a bind w/o air and 3 days approaching 100' coming up. It was the sales pitch that made us feel pressured to make an instant decision, that normally we would never do, but tired of being hot and with a next day install promised, we caved and signed contract with out receiving another written quote. The sales pitch was very pressuring, accusatory of other companies' lack of ethics, and truthfully, a turn off. But, we were very enticed by the next day install. The 2 installers, Klint and Josh were awesome and our home is comfortable again just in time. The other written quote came in during their install and we could have saved $1500 for a more efficient, comparable brand,residential grade unit, which is a considerable amount. The other company also offered 3 yr labor warranty, which one hour agreed to match.(better than their 1 year). I was assured the other brand quoted doesn't make builders grade units and