Kettering Heating & Air

My AC recently went out of commission so I gave the guys at Kettering Heating & Air a shot. The good: The service tech was on time, friendly, and informative, minus one key piece of information, which I'll talk about in the bad. The bad: The capacitor in my AC unit was bad. It's a 35/5 μF dual run capacitor, which is a pretty cheap and extremely straight-forward install, so I wasn't expecting the job to be too hard on the wallet. The one piece of information I wish the tech would have shared was the price of the part before he installed it. This is because Kettering Heating & Air apparently has a 1,000-1,500% mark up on the cost of simple, standard parts. The exhorbitant rate was on top of the diagnosis fee of $80. All said and done, I'm out a couple hundred for less than 40 minutes of labor and a simple, standard, cheap component. Had I been aware of the markup, I would have bought the part myself, pulled the fuse block, removed the 3 leads, the 2 1/4-20 bolts holding the capacitor br

A few nights ago we experienced a major plumbing problem which required us to turn off all water to our house. We called Kettering Heating and Air. They sent an experienced plumber wo fixed the problem and got our water back on efficiently and at a reasonable price. Special thanks to Sandra, Jason and Matt. They are there when you need them with smiling faces.

Very prompt, thorough, attentive, knowledgeable and courteous from the initial phone call through the service call which was a furnace fall check. Would highly recommend this company and will continue to call them for our heating and air needs for our house as well as our rentals.