Ace Appliance Sales & Service

A/C wasn’t cooling. Called one company and couldn’t get out until late July unless I call after hours for emergency higher price. I called Ace Appliance Sales & Service they came out same day. Service tech came on time called before. Was able to fix it. Price was reasonable. Super friendly honest and wouldn’t hesitate to contact them again. Thank you for coming same day on this hot day. What a life saver.

I had a misunderstanding of the terms of the service. The owner, Matt reached out personally to resolve it. We spoke at length and he was very reassuring and is willing to work with me directly to resolve my issue. Owners like Matt are the reason I try to support local and family owned businesses. I will recommend Ace Appliance Sales & Service to others who need their services. I would give 5 stars pending future interactions because I had some difficulty with customer service.

I had called to have my LG refrigerator serviced as it just stopped working. The lady taking the call was professional and quickly had me scheduled the same day! On my way home from work I received a phone call saying they could come earlier fantastic! I believe my service mans name was Ross? He was great and knew what the problem was, as this particular issue has been plaguing the LG refrigerators. However, they no longer fix this problem in LG refrigerator's because it's not cost effective. He informed me it was still covered by my warranty even though I'd called LG the previous day and they told me it wasn't. So, I currently have someone coming out Monday to fix it free of charge. I did still have to pay the full fee of $99 for a service call for a 10 min. diagnostics call out...which is a little pricey but they were great. ???? If I have any issues in the future that my husband can't repair I'd call them again. Service: Refrigerator/freezer repair