City Plumbing, Heating, and Air Conditioning

I'm not much of a review poster, more of a review reader. I felt obligated to leave a review this time though. Bottom line up front: $129/hr for a plumber and helper and the person that answers the phone back at the shop is rude as hell. I had a water main bust in my home after the cold freeze at the beginning of Jan. Water was pouring out of my ceilings, not a pretty site. I called around to a few people to try getting somebody to come out, city plumbing said they couldn't make it until the next day. As this was the soonest I could find, I took it. They showed up at my door 5 hrs later. Good on them. I showed them the leak and asked if they could fix it. They agreed and off they went. The plumber, Todd, was a great friendly guy. He talked me through it all and gave pointers on how to prevent similar situation from happening. They ended up not having the correct glue, so they had to make a store run. They finish the job in about 3 hrs and then we do a water check. Still leaking. They w

This business was previously locally owned. I have to change my 5 star rating to a 3 star. Now owned by Baxter Heat and Air. Prices have almost doubled. $2200 to install a cheap, 40 gallon water heater -- $650 for a $45 gas valve. I just had to decline service because I can't afford to proceed with them any longer.

I have used City Plumbing for years with no problems. Now I will never use them again and will not recommend them. Last week my washer drain was backed up. I made an appointment for Wednesday between 9 and 12. They didn’t get there until around 2:30. The guy worked at it then said his machine isn’t long enough so will have to come back tomorrow. He came back and worked on it again and my kitchen sinks filled up with nasty water so he had to deal with it. They charged me $569 for this. Friday I was catching up on the laundry since I have 4 grandkids living with me. Lo and behold my bathtub started filling up with nasty water. I called them at 3:00 and said I was very unhappy with them and told them the problem and said I paid $569 to take care of the problem. She said someone will be there today to take care of it. Oh my gosh no show! I went thru the weekend with no showers or washing clothes. I called Monday around 9:00 she said she will call me back. Wrong! I called 5 hours later she