City Plumbing, Heating, and Air Conditioning

I have always called this company when I have plumbing issues, I've probably spent around $1,000 on their services over the years. However, I am disappointed with the way my call with them just went. I was transferred to someone who kept audibly sighing. When I said I was interested in someone coming to diagnose the problem and give me an estimate, he said, "An estimate for what?" . . . Then he asks if I have any clue what the problem is. I start to explain its the same problem they have fixed in the past and he cuts me off saying he was the only one there and they are too busy and he has two other lines lighting up. . . I am just a customer, I don't need to know how things are at your office. If you can't handle my call, take my information and say you will get back to me. I was made to feel like I was inconveniencing everyone by calling for plumbing help. Am I supposed to go to your office, look through the window, and make sure everyone isn't too busy before I even call? Update: I w

I have used City Plumbing for years with no problems. Now I will never use them again and will not recommend them. Last week my washer drain was backed up. I made an appointment for Wednesday between 9 and 12. They didn’t get there until around 2:30. The guy worked at it then said his machine isn’t long enough so will have to come back tomorrow. He came back and worked on it again and my kitchen sinks filled up with nasty water so he had to deal with it. They charged me $569 for this. Friday I was catching up on the laundry since I have 4 grandkids living with me. Lo and behold my bathtub started filling up with nasty water. I called them at 3:00 and said I was very unhappy with them and told them the problem and said I paid $569 to take care of the problem. She said someone will be there today to take care of it. Oh my gosh no show! I went thru the weekend with no showers or washing clothes. I called Monday around 9:00 she said she will call me back. Wrong! I called 5 hours later she

Have you ever had a company perform a service? And then right after they leave the same thing happens again? They tell you they will be out and fix it, then claim its something different now and charge you twice? City Plumbing has done this to me twice in 3 weeks! The first time I took their word but was pretty sure it was BS. Then I had a problem with a rental property, had somebody else call in the repair. They did it again! Same guy came out both times, with a few hours. I get 2 bills, for the same work. When I call to complain am told it was fixed both times must have been something done to it after they left the first time??!!?? WTF? New slogan? 'We fix it so nice we just might bill you TWICE!'