Tom's Plumbing Service, Inc

Solved my leaky toilet and went above and beyond the scope of the job for me. He and his truck may look rough, but I can clearly see that customer service is a priority for Tom's Plumbing. Would recommend.

I just had a backup natural gas generator installed. I hired Tom's Plumbing to run the gas line to the generator. There were a few "hiccups" during the process, not of their doing. Today I came home from running errands to find that Mark, the plumber, on his own initiative, had moved the generator from the garage to the platform I had prepared for it. He had finished the connections at the meter and the generator. So nice to work with a contractor who goes above and beyond.

Installed an inferior product. Said he would install a Kohler or an American Standard. Installed a Gerber which is a horrible product. Called numerous times; no response for over two months. Finally had to let them know I would file a complaint with contractors board. Then he refunded a partial amount. Will never use this company again. Now he claims I approved installation of Gerber toilet. Completely untrue. AlI I was told by installer was that he brought the wrong size. I never approved Gerber and didn’t know of inferior brand until it was installed. And the correct size WAS available so another untrue statement. Avoid this company. Service: Toilet installation