D & F Plumbing

I have worked with D&F plumbing a few times now and every time they have been very professional, on time, and have provided great service. I have used their services to fix a toilet, help unclog a drain in my basement floor, and I'm going to use them to permit and add a toilet and sink to a big closet in my house so I can make it a bathroom. I have worked with Arce, who was really great at communicating and did a great job. I also spoke with Seth on the phone a few times, and he was awesome at talking me through the process and answered all of my questions. Will hire again for sure!

I had no idea plumbers could be this expensive. I used their emergency services and I would have saved half the amount if I sent my renters to a hotel, paid for two days of meals and scheduled a plumber. The emergency plumber only had plastic available to replace a break in a copper line. Learned my lesson and will never do this again. Brad from D&F reached out to me and expressed concern about my experience. We agreed it would have been helpful if I had been given more information about how long it would take for the emergency plumber to get to our location so I could better weigh my options. D&F prefers the plastic pipe and I prefer copper, something that would have been better to resolve when I scheduled the appointment rather than four hours later when the plumber arrived. My learning is that I should have left site to get my equipment and replacement parts and taken four hours to sweat in new copper. The D&F plumber was professional and competent and Brad was concerned and

[Update 7/14/23. Brad from customer care called me to hear more about our experience. He was understanding of our concern and agreed that transparency in all charges before the work begins is a good training goal. I appreciated our conversation and felt heard. Thank you, Brad.] We had a pipe leaking in the crawl space, so it was an emergency. When we called, Danielle was reassuring and dispatched Brandon T. who arrived the same day to do the repair. He was knowledgeable and skilled and repaired the leak in just a couple of hours. The water was turned back on and saved the day. Good folks! Call D&F when you need a plumber. Edit: Be sure you ask to see the detailed list of charges before you authorize the work. We were surprised by one of the charges once we finally got the invoice & receipt for our payment in full. We were only given the total amount before we authorized the work. But we were in an emergency situation, and we needed the repair. So another lesson in 'buyer bewar