Rose City Electric Co

Rose City Electric went above and beyond. We had an emergency issue at our home and Rose City was quick and responsive. Destiny and Arthur were so friendly, helpful, and professional, and they both went out of their way to resolve our issue. Our family is so grateful! We also appreciated the transparent, upfront pricing, which was quoted to us during our initial conversation. We will use Rose City Electric for all of our future electrical work.

I called to Rose City Electric as we didn't have power in upstairs bathroom and bedroom. Electrician from Rose City electric came at 3:31PM (he called me when he was outside the house at that time) and ended up working for 2hrs (left around 5:30PM) and couldn't figure out the issue. Suggested it could be GFCI related but couldn't find and confirm. So he left without fixing the issue. Today I received a bill for $500 from Rose City Electric stating electrician was there for 2.5hrs! I called to Rose City Electric to dispute the timing for work as I have call record stating he came at 3:31PM and they mentioned they have tracker he was there at 3PM and can't do anything to change the invoice. She wouldn't believe me that he came at 3:31PM as that is from call record! So I ended up paying for 2.5hr instead of 2hrs he worked and in the end the issue is not resolved. Just disappointed by the whole experience. Next time I will choose someone else and suggest you all to do the same. Disappointe

We can not recommend doing business with the current ownership of Rose City Electric Co. I encourage you to check out prior complaints with the Oregon CCB (Construction Contractors Board), Yelp and the BBB first. I wish I we had. Our electrician did a great job and the office staff was very nice and professional. This was not a dispute about the cost of services or quality of work as you might expect. An error occurred in the electronic payment process where we were charged a $60 processing fee which, in their own words, should have been “waived when paying by Bank Transfer.” The owner insists I must have entered in the incorrect amount and he refused to pay the $60 back even though the business did not incur a bank fee. Rather than address the error amicably, the owner corresponded in a way that was, IMO, unprofessional and insulting. He ultimately paid our money back, but no one should have to go through what we did for something so clear. There has to be some good electrician busine