Salem Heating & Sheet Metal, Inc.

I have a small business that needed HVAC during a complete remodel. Steve was one of the only estimators I had quote me who took a genuine interest on how to design the best placement of the unit, placement of the ducting, and airflow effectiveness. It’s been installed for over a year and I could not be more happy with it, it’s not any Normas building and I had two 2 1/2 ton Lenix electric heat pumps installed one for the north side of the building and one for the south side of the building. It works beautiful and it turned out every bit as nice as we planned. On another note, Martin who works in service helped me acquire an induction assembly for an old residential unit. I was about to have a different company sell me one for $X and wait three days for shipping. Martin put me on a brief hold and came back with one in his hand saying, “we had this in stock.” The following day I ran down to their shop, too it home, and replaced it myself (far from being a pro). Bottom line… he saved me

Had a great overall experience with this company. Scott was able to give us an estimate for adding central AC to our old 1930’s era house. His estimate was great because we had options from the bare minimum unit to the Cadillac unit in the Lennox line and he did a great job explaining the difference in the units. We chose the mid-tier unit that met all our needs but didn’t break the bank. Ed came out to do a measure up and was fast, efficient, and on time. He explained all the work that would be completed and even identified some minor preexisting issues with our furnace and filter setup that he offered to have fixed while the install was occurring. On day of installation, Mike and Rick showed up on time and got to work right away. We also had the electrical work done and their contract worker was also great and efficient. All the work was completed by the afternoon and we had working AC by lunchtime! All the work was done professionally and looks fantastic. When looking around, we did

Salem H&SM stand by their work, and support their customers. We had our furnace installed by Salem Heating & Sheet Metal almost 10 years ago, through Costco. Doing some recent HVAC work unrelated to the installation, we discovered a mistake in the installation - the cooling coils mounted too close to the furnace, which limits the air flow. Admittedly, the furnace installation manual is a bit confusing on this topic. I called to see if they would be willing to take a look, even though they are no longer a Costco partner, and if indeed it was not installed quite right, to fix it... and spoke to Bob Moore, the service manager. He and Ed Morris determined that it should have been installed with a spacer between the cooling coils and furnace, and then agreed to put one in, free of charge. It was no small job, either, it was 4+ hours of work, in addition to the trip to diagnose. I'm very impressed that they stand by their work, and would work with them in the future given this experience. Se