Leffler Energy

I am not a person who gives bad reviews, but it’s warranted in my experience with this company. In a matter of 4 months I have spent over $4,000 to have oil delivery service with Leffler Energy and STILL my family has spent several nights without heat through the winter. They have charged me in every possible way that they can and are now charging me an additional $300 to cancel my service. I can’t even bring myself to pay this because it sickens me to give them another cent of my hard earned money. I am also now stuck with a big stinky oil drum that I was told I could return for a refund by one service rep, then that statement was rescinded by another. I understand that heating oil is expensive, but the way this company nickels and dimes their customers is unbelievable. I will be so happy to never work with Leffler Energy again.

It is way too obvious that Leffler puts a high priority on sales. If you have any problem you call the toll free line which is a nightmare. People forward your call from department to department if they do not know the answer. It appears the goal is to get rid of you so that they can answer another call and maybe make a sale. The people on the 800 line must be working on commission or get a pat on the back for a sale. I am constantly getting sales emails which is frustrating. I would like Leffler to filter out the garbage they send me from the important stuff. There is not one central place that can solve any problem that you might run into. After several hours trying to solve a problem with Leffler I gave up. The problem was the person who set up an appointment for us did not mark the appointment properly which caused more than one problem. I had to send a certified letter to get my issue resolved and fixed. After that was corrected, the file was not updated and, again, we had

The men who installed my air conditioner worked tirelessly and carefully. I was amazed at their speed especially since they had to work in the very hot claustrophobic attic area.