UGI Heating, Cooling & Plumbing

I had an appointment scheduled for a noon to 4pm time slot to service my boiler. After receiving many automated texts and emails (and maybe a voicemail) the technician did not show. He finally called me at 6:45pm saying he was on his way. I was out to dinner, so this didn't work for me. He said they have no info on appointments in the truck, that he didn't know it was a noon to 4 slot, and I was just next on the list. I felt bad for him. I think this is a case of an automated scheduling system gone haywire. I called today to reschedule and the first available is Dec 7th, with no wait list for cancellations. Service: Heating system maintenance

Our air stopped working late one Sunday afternoon. In a little over an hour a technician arrived and was able to repair our unit. He was thorough and professional. We so appreciated their prompt action. Service: Repair HVAC

Over 10 years ago we converted from oil and bought a new gas furnace for our old hot water radiator heating system from UGI. We were so impressed with our salesman Paul Speitel, and the service we've received over the years, that when our 20 year old air conditioning system failed Paul was thankfully still with the company and he was the first person we called. The system was old and beyond repair and Paul went to work to track down a complete new system since both the outside compressor and inside air handler needed replaced. The soonest they could get the needed equipment ordered on site and installed was 3 weeks during the heat wave in July. We were worried how we would hold up. Fortunately UGI found 3 portable window air conditioners in their warehouse, brought them out on loan, and installed them. Our new AC unit has now been installed and running for over a week and works amazingly better than our old unit. The guys installing it were amazing and kept everything neat and clean. T