Fagnelli Plumbing Heating Cooling

Had a broken furnace. Parts under warranty. Tech arrived, diagnosed problem, quoted me a price of 630, plus the 90 already paid, so total of 720. I asked them why did I have to pay for the replacement part, when furnace company had said " take broken part to supplier, they will give you a free replacement" Fagnelli supervisor said, " you pay 630., and we reimburse when we get reimbursed". I called another company. They got the part for me, same day, fixed problem in 10 minutes once part was in hand. I paid them 120. So Fagnelli was going to charge 6 times that amount. Did I believe they would "reimburse" for the part? No. But even if I did, the part costs was: $186., so at best they would have charged additional 444. for "mark up" on the part and 10 minutes of work, plus another 90 for showing up. Do not use these guys. They have bad reviews on BBB, rip off report, yelp and probably other places too.

We have used Fagnelli Plumbing Heating and Cooling for two different jobs in the last 4 months-one was an easy garbage disposal repair and the other was to repair a leak by replacing a pipe. The second job turned out to be more extensive than we all expected. But the crew was great-they took on the work and were done in two days! They were pleasant, very mindful of the slight disruption it was causing and did their best to make sure we were not inconvenienced. They were also good about social distancing from us and wearing a mask when in the house. They cleaned up everything as they moved on to other aspects of the job. Services: Plumbing leak detection, Plumbing pipe repair, Garbage disposal repair

Returned home from a weekend trip and found that my hot water tank had failed. I was referred to Fagnelli Plumbing . I called the office and received same day service. The service tech was very professional and knowledgeable . the tech reviewed my equipment and confirmed that the hot water tank had failed and was in need of replacement . He did some research and offered me three options. I had hot water the same day. Excellent experience, professional service tech, clean installation 10 year warranty and upfront pricing. I even revived a follow up phone call from the owner the next day. 100% satisfaction. Nice to have a plumber that you can brag about !