Wood's Heating Service

I moved into this house in Summer of 2021 and had my HVAC system tuned up by Woods in Fall of 2021, having signed a two year service contract with them. The oil baseboard heat has never worked great but I thought it was just an inefficient system. I had the RI energy guy come out for an evaluation earlier this week and he told me that there is something wrong with the boilers as the system should be more efficient. I had Woods come out and turns out THEY messed up my system by turning off the circulator in Fall of 2021. The repairman admitted this to me. So now I have paid probably thousands of dollars in extra oil (to Woods!) because they made my system far less efficient for almost two winters. Obviously, I am moving to another oil provider and would advise to never use this company.

I don't recommend this company. While I was a customer, I encountered multiple problems with them. Foremost, their prices were always high (as compared to other local oil companies). Secondly, their customer service is poor. The people who answer the phone always sound irritated and like they hate their job. Related to that, I had to call a few times for boiler/oil emergencies and they did nothing to help. Their attitude was "that's your problem not ours." The ONLY positive thing I have to say about them is that when service techs did come to my home, they were always very nice and helpful. I currently use Glow oil and I'm much happier with them.

Wonderful people and service. Took care of me as fast as possible because I had no heat and needed a new furnace. The price was reasonable and they were willing to work with me about timely payment.