B & D Heating and Air Conditioning

They showed up when they said they would and did a quick fix for us over Christmas weekend. Very grateful for the folks that came to help us over holiday weekend. Didn't try to push a big upsell as is common with HVAC companies in my experience (fuse could be out and they try to scare you into re doing the whole system). Would recommend. Service: Heating system repair

B & D installed a new system in are house last spring 1 Was told I might get a rebate from the power company, Called B&D about the paper work No one replied to me. 2 Was told they would handle the paper work for the warranty have not heard anything. 3 Was told they would come back out to recheck the unit, “standard practice”. Never heard from them. Install I worked in heating and cooling for 10 years so I know a little about the process. 1 Freon was not recovered properly. 2 They used hot shot to clean the line set “ standard practice”. The young man at the end of the line set took a shot in the face. His buddy had to carrier him to the hose outside to was off his face. 3 They gain access to my roof through a pull down ladder. The you men would fly down the steps at a pace that took it’s toll on the ladder

Home Serve Home Warranty is a freaking joke. 5 days ago. I repeat 5 DAYS AGO we placed a service call for our furnace. No heat. Heat strips overheated and ???? burst out of if. Technician named Raymond from B & D Appliance in Berkeley County (SC) has given us one excuse after another for not showing up. 1st part needed and "I will be back with part later". Well excuse was "I can't find part in local area so I have to order". No further communication from home until I call him. "I forgot to call you. I need to special order part." Monday the part was ordered with over night delivery. Raymond assured us that he would have us heat on Tuesday. At 6 p.m. he assured us we would have HVAC tonight as he was on way out of Mt. Pleasant (about 45-60 minutes away). At 735 p.m. I called him again. Phone turned off. I call Home Serve and tell them. They can do NOTHING as B & D is closed for evening. They can not dispatch another company as this job is still active. Guess we ???? we don't get pneumo