Brasington Plumbing Heating & Air Conditioning

Not happy. That person(your employees) should have give me the name and phone number so I have to contact. The person who lives upstairs caused the water leaking. I feel lack of communication. That rating is not as great! I am frustrating. I keep asking if AC unit is safe to turn it on. They can’t help me out. I paid for $99.00 for nothing. But last December- the guy who replace water heater was great and best. I am concerned for my healthy safety. On response on text was great and made preparations to come down (representatives) is great job! Remember that I am deaf and try to get understand what is going on and should give me the contact and phone number. I am very disappointed. I lost respect. That is not friendly.

I used Brasington because it is the same company my parents always used. I had a leak in a pipe in my yard. They found the leak and fixed it with a minimum of digging up the yard. They were very professional, but nice and had the work done in a little over an hour. I would highly recommend Brasington.

If I could give zero, I would. I don't understand how they have such good reviews, but then again, maybe others didn't get a 2nd opinion and believed them. They had us convinced that the best option was to replace our entire ac system....which would have opened a line of credit for a 16,000 dollar job. Fortunately, we were smart to get a 2nd opinion. Dynamic Heating and Air came out, tacking us onto the end of a busy day, told us the job was only 200 and that the part needing to be fixed wasn't even mentioned by this company. They had it all wrong to begin with. Customer service was great, everyone was polite and very nice to talk to, however, they can't be trusted.