Smith's Heating and Air Conditioning Co., Inc.

I’ve been a customer with you from my new home a/c install and maintenance program for the past 10 years. I had a problem with my a/c not cooling and called to get them out to check it out and fix it. It was 4 days before they said they could get to me. When they came out the technician was in a hurry to get to his next appointment and didn’t fix my a/c and he didn’t know when he would be able to come back. Keep in mind that I had a scheduled appointment that I took off of work for. So when he left I called another company I knew about (a friend and old neighbor of mine) and he came out within the hour and fixed it in less than 30 minutes and also told me there was nothing wrong except it looked like it was wired to not work. I was with him the whole time he got out of his truck and when he left. He showed me what he saw and fixed it right in front of me and the a/c unit turned on and started working. I can’t prove that your technician did anything but that was pretty sketchy. So needl

So we have a lennox AC unit that's about 3-4 years old. When our AC stopped working it gave us Smiths number to service it (so we're assuming they installed it). Appointment scheduled for the next day, tech came out. Told me it was a switch and they would order it and call to schedule the next appointment. A week and a half later we called to check up, part had come in, appointment two days later. New tech came out, said it was the wrong part, it was the control board that needed changing. Ok, waited another week and a half, CALLED THEM again, part was in, appointment the next day. No show. They somehow accidentally canceled the appointment, nothing they could do. Appointment the next day. Switched the control board to be told that still wasn't the main problem! Fan was out! At this point we asked a friend to come look at it, we had an appointment with his company on a Thursday, part was in and fixed (plus had to redo the wiring on the board that was wired incorrectly) Tuesday. Also

Awesome. Staff is great starting when the phone is answered Recommend them 100%