East Brainerd Plumbing & Heating

Very professional. Arrived, surveyed my problem, talked to me about it and went right to work making needed repairs. Here about an hour. I am a retired plumber, they knew what they were doing.

Excellent company-five stars! Top notch service technicians and very helpful. Bottom line, I TRUST THEM! Service: Water heater installation

Just had a bad experience with Becky (office) at E. Brainerd Plumbing. Simply asked for an update on my scheduled service for today ... she had absolutely no idea when the plumber could come by. And she would not give me one. I understand that jobs can run longer than normal, but I also replied that it is commonplace to receive some kind of update, when requested, since it was 1.5 hours after when I was told the service call might begin. She got all indignant and said it would be impossible to call the "millions of her customers" informing them of delays. She then proceeded to count off 45 customers that she would have to call?! I seriously doubt E. Brainerd Plumbing scheduled service for 45 customers after 1:00 pm on Thursday. I had previously told her when scheduling the appointment, that Friday would be fine too ... but she couldn't even state that I would receive service tomorrow. I said if not Friday, then what? She stated that I'd get rolled over to the following week. Not sure w