Hiwassee Chase Air Systems

We are happy with the techs that have come out to service our system but the factory leaves much to be desired. Our A/C has been broke again for the last 2 weeks. In total we have had no A/C on and off for about 2+ months this summer. And since this is a brand new system (installed in January) we shouldn’t be having these issues. Instead of replacing the whole system the factory is having them piece it together with new parts! This is absolutely ridiculous and we are totally fed up with this Daikin system. If they wanted to do that then they should have had the parts on hand!! Instead we have to wait in the hottest time of the year. As far as I am concerned the owner should be stepping up and getting this resolved ASAP!

These guys were recommended to me by a family member. The technician that came out was polite, professional, and knew exactly what he was doing. Got our air working again in no time. They have awesome rates compared to others I had quoted. I will always use them in the future.

On the 4th of July my family and I noticed the temperature, and humility go up significantly in our house about half way through the day. I had HC out the week before for one of the 2 annual services, but the weather was getting bad, and the city's warning siren was going off, so I don't blame the guy for missing a potential, and obscure issue. Well that issue showed it's ugly face on the 4th. Tommy from HC called me right back, and got some background, and was at my house within an hour. The gas was a little low, but it didn't seem like it would have cause that. By the time Tommy got to our house, the compressor kicked back on, and was working. He topped the gas off, and could of went back to his Holiday, but instead did a complete diagnostic on my system, and found what probably caused the compressor to temporarily shut down. He told me what the problem was, and that it was on verge burning out completely. It would have been no fun coming home from work to a 100 degree house. I've be