Choate's Air Conditioning, Heating And Plumbing

Just had both HVACs in my home replaced and Choate’s was phenomenal. Can’t give enough praise for the job they did. From the person who called me back on a Sunday when our heat went out, to the Comfort Advisor, Josh, who drove through the snow the next morning, to the scheduler, to the installers Michael, Jay and Dalayno everything went smoothly and was extremely professional. Not to mention the value that was provided for the system was incredible. Five Stars all the way around. Services: Drain cleaning, Outdoor plumbing system repair

Bought a unit from choates in feb 2021 and months later I had issues. So I called them up in January 2022. They charge for services just to come out to see what’s going on. I’m upset as this was suppose to be a new unit. I learned the way they seem to play the game is to blame the customer so all charges and fees falls on customer. So I called a repairman from a different company to handle the issue. Then here we are in November 2022 and we’ve been 2 weeks living in the cold. I called choates again to address this once more. We agreed to have a service visit this past Saturday Nov 19. Issues with payments or extra weekend charges were NOT discussed at that time. Dispatcher or tech called early in morning way before scheduled time. They were planning on sending a technician before the agreed time and I told them I couldn’t do earlier. So now we had to wait. I had called to get an ETA and James the dispatcher called me at 2 PM saying it would be another 45 mins to an hour. That was okay

I am changing my review to neutral (3-star), after the business refunded our money. ——————————————— Downgraded to 1-star due to a more recent terrible experience. This is regarding a back-flow test of the irrigation system where the technician said our system had back flow. In addition to charging me $199 for inspection, they sent me an invoice for $1200+ to fix it, while another irrigation company said our system was new and in good shape, and that it did not have any back flow and it passed inspection sent to #MLGW ———————————————————— Jeff, the technician, showed up on time and was very thorough and courteous. He spent about an hour trying to find a solution for our difficult situation. Strongly recommended. . .