Choate's Air Conditioning, Heating And Plumbing

My technician, Brandon did an awesome Job. I called at 8:30am and he was there at 11:00. He fixed what another service company messed up. The customer service from my initial phone call with brandy was top notch. The price was great and they definitely earned new loyal customer. Thanks again Brandon and the Choates Team. Service: Heating system repair

Called and arranged for an estimate. A guy showed up who worked hard to upsell. Following that, I received two lengthy texts that attempted to do the same. Irrespective of this, I needed by ducts cleaned so agreed to the service. 15 days after the fact, I have heard nothing from them. I contacted another highly rated duct cleaning company (Complete Clean) and they completed the task within three days and for $750 less than the quote I received from Choate. Important to note that they use the exact same equipment as Choate. Read the response below and that is not correct, we didn't agree on a date. I was to be contacted to schedule and unfortunately, that never happened. Regarding the service provided, I watched your demonstration on YouTube and the exact same equipment was used by the provider I used.

Bought a unit from choates in feb 2021 and months later I had issues. So I called them up in January 2022. They charge for services just to come out to see what’s going on. I’m upset as this was suppose to be a new unit. I learned the way they seem to play the game is to blame the customer so all charges and fees falls on customer. So I called a repairman from a different company to handle the issue. Then here we are in November 2022 and we’ve been 2 weeks living in the cold. I called choates again to address this once more. We agreed to have a service visit this past Saturday Nov 19. Issues with payments or extra weekend charges were NOT discussed at that time. Dispatcher or tech called early in morning way before scheduled time. They were planning on sending a technician before the agreed time and I told them I couldn’t do earlier. So now we had to wait. I had called to get an ETA and James the dispatcher called me at 2 PM saying it would be another 45 mins to an hour. That was okay