One Call Plumbing

Could have gotten 2 stars since they did fix the problem but poor customer service. Actually, terrible customer service. My hot water heater had calcium build up all in the bottom (which is a common problem in middle tn due to poor water) and he managed to explode the build up all over my garage, car, and my belongings. It ruined a few pairs of shoes and boots but I did not notice the shoes were ruined until after they left. Unable to get money back for the damages. On top of that he didn't clean any of it up or even say he was sorry for doing it. He wanted to act like it was my problem because he was trying to fix the water heater without moving it. Terrible customer experience!

I used them a year ago for a garbage disposal repair no problem, great job and communication was great! I called about hot water tank leak tech said he was in route and in the area showed up 3 hrs later no update that he was behind was here 2 minutes and I got an invoice saying it would be $1875 for a new hot water tank and to bring up to code whatever that means! We had a scheduled appointment for 1:30p the next day no call or message that they would be late I called and was told they would be there shortly, once again hours went by before they finally showed up but when I clicked the link it showed as if they were already here working and were not, they made a hole in the already leaking ceiling and didn’t say anything until my husband asked why is it water gushing out never again! Service: Water heater installation

They charged us $269 to cut a hole in our ceiling to tell us " you have no leak". They called this a " leak test". Now we have no explanation to why it leaked, a hole in our ceiling and a $269 bill. Highly disappointed and feel ripped off. We still have a leak to figure out. Service: Plumbing leak detection