The Cherokee Group, LLC

We have used Cherokee for several projects in the past couple of years to do electrical work, install a french drain, replace a hot water heater, install outside outlets and line for hot tub, and AC maintenance and had been pleased overall with the service. My husband called three times this week to schedule maintenance on our AC and never received a return call. We realize current weather may have increased call volume but not at least returning a call after 4 days? It has been so challenging to find service people in the Gatlinburg area so I am very disappointed that I have to find new ones for plumbing and AC. Services: Outdoor plumbing system repair, Thermostat repair, Repair HVAC, Water heater repair, Ductless heating & A/C services, Heating system maintenance

Great service from start to finish. The lady that made my appointment listened well to understand my needs. She communicated them with the technician who had everything needed for all the plumbing repairs. Glenn (the technician) was kind, courteous and very helpful. Once all the plumbing issues were completed in 3 bathrooms, he went the extra mile in helping me replace the bathroom vanity and making some modifications on the countertop. Services: Plumbing pipe repair, General repairs

We had an outdoor faucet that was leaking and a garbage disposal that was hung up. Brendan from Cherokee plumbing came out and was AWESOME!! Found the problem immediately with the faucet and had it fixed. The garbage disposal was more of a trial since he found a screw had dropped in the disposal, but he keep fooling with it until the screw came out. Brendan not only was very knowledgeable about the problems, but was extremely polite and personable.I will definitely ask for him if we have any more plumbing issues. Service: Faucet repair