Mountain City Service

Scope: Replacing plumbing supply lines and leaking sewer piping. Received pricing and a verbal schedule of this should only take a day or two in late July. Plumber seemed competent and knowledge able. The work that has been performed to date looks quality. BUT it has been well over a month since giving approval to move forward on the project and work is only completed when I have called and asked for a schedule of completion every week. Then a day or half day of work is performed. State work is taking priority over home owner work is what I am told every time I call.

Be warned that if your work is not an emergency or not state contract you will not get efficient service. Called on a Monday for repair work and was given a Wednesday appointment. No plumber arrived on Wednesday. Called Thursday morning and was told either late Thursday or sometime Friday. No definite time was given. If the scheduler was more transparent regarding that my work was low priority I would've selected another plumber and not lost a week of time waiting for repair.

I'm super happy with Mountain City Service. I've used them a few times across multiple homes. Friendly service, personable technicians and quality work. Services: HVAC system maintenance, Heating system installation, Install thermostat, Repair HVAC, Install AC