Snow Bear Heating and Air conditioning repair Service Amarillo Texas

I’ve personally used snow bear at my home and had a great experience. But my moms home warranty sent them out to fix her air conditioner and it has been a nightmare. They sent a tech names Jacob, while he was a nice guy I’m not sure he knew what he was doing. He came back twice after thinking he fixed it when he didn’t. Came back and replaced the thermostat but without an hour the thermostat went completely black and doesn’t work. And when she called back for a third time he said he would try to make it back before he was done for the day and never did. Now this morning she called first thing and apparently he’s off today ???? and now they’re (Karen) is saying they can’t send anyone until Tuesday next week. It’s over 100 degrees everyday right now and it should have been fixed the first time they came out. Not only are they not fixing the problem, the office lady always says she’ll call back and never does. The whole thing is very frustrating.

Do not use this company. They will lie on behalf of your Home Warranty company. They said they fix the problem, knowing that there was a Freon leak in the main coil and I believe them. And then after my Home Warranty contract ran out my air conditioner stopped working again so I called a different technician that told me there was a major leak in the main coil and it cost me $7100.

SHADY! Tech came out less than two weeks ago, diagnosed the problem with our AC, and put in a LOT of refrigerant (11 lbs.) before realizing that the indoor unit was still frozen up. Told me I had to pay via Cash App. Stops cooling again last night and I call another company. Turns out the Snow Bear guy completely overcharged by system and ruined my compressor and it's going to cost me $2500 to repair. I would not recommend this company to anyone!