PreFix Austin

Sergio, my home manager, is always super communicative, efficient, friendly, and focused on the long-term view of home care, explaining what he’ll be doing, how to prevent issues, and brands he trusts. And prefix, y’all make it super easy, with text messaging, predictable service fees, and DIY scheduling. There’s a monthly membership fee, but that comes close to breaking even with what my recurring tankless water heater flush would cost with another contractor, and is included with their preventative care. Mostly? It’s just great to not have to wonder which contractor I’d contact for what maintenance service I’d need, who will come (it’s mostly my same guy), and no phone tag for scheduling. Highly recommend.

We have been using PreFix for approximately 18 months and have been very pleased with their services. They complete routine maintenance every 6 months and then if there are any issues, they offer to assist with taking care of those as well. We have had to use some of their contract services for items that they found, and they are always on time and efficient as well. I highly recommend PreFix.

We had a water leak in our master shower and PreFix was able to send a technician by the following day. Rodney the technician took the liberty of buying the necessary brand specific parts based on the photo I had provided. He even texted me when he was in route. When he arrived he was professional and courteous and walked me through the issue. He even gave me pointers on how to fix the problem if it happens again. From start to finish, about 30 to 40 minutes to replace cartridge for leaky shower faucet. Very impressed by the level of service. We highly recommend Rodney! Thank you Rodney for the A+ service!