Thunderbird Plumbing Co.

I was optimistic about using Thunderbird Plumbing to replace a water heater in our home after reading some of the reviews and after my initial contact with them. Unfortunately, the owner seems to have become offended by my asking him how many years of experience his technicians have and if are they certified. The owner's first response was "You likely found us by our reviews? I couldn't tell how many water heaters we've replaced". I responded that I wasn't trying to insult anyone and apologized if it came across that way. I was just looking for some peace of mind. He responded with "No worries, just let us know if you have any more questions". So I again asked if he could tell me how approximately how many years of experience his technicians have. To this I received two responses - one stating each technician's years of experience, and then another email that said "I’m going to respectfully decline. You take care."

Really got screwed with this one. Thunderbird was great and communicative until things became a hot mess. My house is from the 50s with terrible plumbing. I received multiple repair bids ranging from 5-15k and went with Thunderbird. I did all the repairs they recommended for my house. Unfortunately, when they fixed the initial problem it brought another problem to light- bad drainage. I left 4 voicemails over the course of 2 weeks with no call back. I found an active leak that I can't get them to fix, they were going to come out one day but no show-no called. I've requested warranty information 4 times but nothing. Dealing with bad plumbing is a pain as-is but, it's worse when the person that's supposed to be fixing it goes dark.

Jeff came to our house on time for a tankless water heater quote and explained everything very clearly. On the day of installation, Jeff and Ted did everything perfectly. Jeff is also very responsive for follow up questions. So far I am a happy customer. Service: Water heater installation