Totally Cool Heating & Air

Once again Totally Cool exceeded expectations. Jeff came to do a maintenance check on the A/C. He's friendly, VERY knowledgeable and explained what he was doing and taught me a little about how A/Cs actually cool and dehumidify the air - cuz I'm a nerd that way. I've used these folks for many years and recommended them to many others. Highly recommend them! Service: A/C system maintenance

I guess the experience varies a lot by technician assigned to you. Mine did a ver poor job cleaning the condenser, and I was charged for 1lb of freon without being told about it, guy came, did the poor cleaning and said he “added” 1lb of freon, without telling me in advance I get $89 added to the visit because of that, seemed scammy nit to let me know they were going to do that, specially since I didn’t have cooling problem and would like to be present for that, to make sure something is actually added. I complained via email and the guy came back to tell me if I wanted that lb taken out, but the problem is I don’t even know if it was really added after the fishy approach they took. Maybe if you have an issue they are great, but for regular maintenance in my area I do not recommend them, as a matter of fact, I would recommend against them.

Almost two decades ago we purchased a new AC unit from this company. We needed a maintenance check on this system so it was good to know they were still in business. This company has great inventory - needed equipment + supplies for on the job sites. Jeff was the technician who showed up. He gave us a through explanation of what was going on with our system - what the job covered + guarantees/warranties, etc. Jeff was very knowledgeable, experienced + did quality work. I appreciated him explaining the process as well as providing us with a few tips to help us maintain our system. a great company that I would highly recommend this company to anyone who is having issues with their AC/heating unit(s). Services: HVAC system maintenance, Install AC