Air Care Today

Maybe I can get a response this way, since calling and leaving multiple messages is not working. I have a thermostat that has been malfunctioning for over a year that they have yet to replace. Previous attempts to have it taken care of resulted in me being told "We will look into it and get back to you" but they never do. A couple weeks ago when it was so cold, the system was stuck on AC because the thermostat screen is completely non functional now, leaving my house freezing. We currently pay $54/month for the maintenance package that includes "1 day service calls" but can't even get anyone to answer the phone or return calls to get anything scheduled. My last message I left was asking for a return call ASAP to get the thermostat issue fixed and to discuss how to cancel the $54/month plan since it's doing me no good and they still have not returned my call AND still charged my account for the maintenance plan. At this point I would call this a scam. Oh and today is 95* out and the the

This company installed our unit about 5 years ago and it has given us issues ever since. We have a 10 year warranty and we have had to call them 3-5 times a year every year for service. Recently, we have called them everyday for the past 5 days and they have yet to return our calls. We will be involving an attorney now. Service: Install AC

UPDATE: The Bosch unit died during the freeze the tech replaced the compressor and the main board which took two months to get completed as the parts had to be shipped from Germany. Thank goodness was agreeable. But I had to become an advocate and call the company to get it done. Thank goodness it was still under warranty. Communication with air care today was less than satisfactory in the end they did the right thing and honored their agreement to “service“ the unit. Filters cost between 40 and $60. And their annual service cost does not compare with many others. I can’t say enough about the tech who came to work on it. However Michele in the office dropped the ball several times. ACTUAL PURCHASE: David Ucherek was extremely well informed, assessed my needs and worked to get me the deal I wanted. We installed a Bosch 4 ton variable speed unit and Furnace. The comparable costs with 12 other companies could not be beat. David did not try to push me into buying but was good to continue t