Paschal Air, Plumbing & Electric

Jorge Diaz came out on Friday Nov 11th and replaced the motor in our Daikin AC and heat pump unit. He did a great job and Walker AC honored our warranty with the previous company, Metro Energy Savers and did not charge us anything for parts or labor. That was exceptional customer service! Service: A/C system repair

This company used to be great. However, their service and professionalism have really declined. This last appointment was the final straw for us. We had a plumbing call scheduled for Monday morning, May 1. Mid-morning on May 1, we received a call telling us that the plumber was sick and had to reschedule to Wednesday, May 3. (Do they just have one?) OK, we completely understand. We rescheduled and were told the plumber would be at our house first thing in the morning on May 3. At 1:00pm on May 3, we still hadn't heard anything from anyone regarding the plumber's arrival. After reaching out to them to inquire about the ETA, we were told the plumber was "held up at another job", and we would have to schedule for next week. Not only did they not tell us proactively about this, but the flippant attitude that our plumbing problem would have to wait until next week is unacceptable. We have opted to use another company and will not be using Paschal in the future. Such a shame as we u

Caveat emptor! When they were Walker, about 5 years ago, they installed new A/C units with a 10 year parts warranty. Here's how this works now that Paschal bought them: if something fails with your AC, they'll be glad to "order the warranty part" and you can wait 3 weeks--or you can choose to pay an extra few hundred dollars, and they just happen to have a "replacement part" on the truck. This is known as "sheep shearing" in the industry. So BE CAREFUL with these guys nowadays! Service: HVAC system maintenance