Empire Refrigeration air conditioning & Heating Company

We had the greatest experience for our AC conversion with Empire Refrigeration. First, we met with Edwin who came for a visual inspection of our current installation. He was really corteous and listened to our needs. Right on the spot he gave us an estimate for two units and an very good financing plan. He offered to start the next day if we decided to go ahead. This had been the best estimate and make total sense, we called him back and within an hour we had our contract signed. They Empire team arrived the next day and after a few hours we had our house converted to refrigerated air. There were 5 or 6 team members that worked diligently. First they removing the old units and setup everything for the installation. A crane came an took care of taking up one of the AC unists and bringing down the two evaporative cooling units (the other AC was installed at ground level). We also had the electrical work (complete electric panel replacement and new wiring for the outdoor units) done at t

They installed me the cheapest ac unit with the lowest efficiency. Part is my fault for not doing my research in ac units, and I didn't bc I trusted them and thought they would be honest. They did not give me options of AC units, they said that the unit to be installed is one of the best, liars. They installed a Rudd, not recommended at all. They don't really care about the customer. At the beginning, everything is professional, but they really care about your money. Thought about hiring them again to replace my mother's and brother's, but will be looking for another and honest company.

My first interaction with Empire Refrigeration was with Edwin Martinez. Edwin was most professional and personable. A simple statement like, “I’m looking forward to meeting you on (scheduled appointment),” almost sealed the deal before it even began. This type of customer service is what I look for in a long business relationship. Empire has the right people in Edwin Martinez. Apart from being soft spoken (not pushy), honest, and professional, Edwin also does his homework! He was able figure out the size of my home and approximate number of rooms before even stepping inside my home, thus knowing my cooling needs. The installation crew was also friendly and very efficient (all work minus the patchwork, was completed in one day). Adam, the lead technician, walked me through every step of what was being done and demonstrated extreme knowledge and confidence in his work. After the patchwork crew finished their work, all traces of Empire working in and out of my house was barely noti