Gray Heating & Air Conditioning

I called on a Friday to make an appointment for the following Thursday. I was told they had an appt in the morning. They even sent a tech out on Tuesday to look at the job. I told the tech we had a part on order and should come in that day. I called again Tuesday after the part came in to confirm and ask if they had any cancellations Wednesday if they can fit us in. Thursday comes and mid-morning I call to get a window of when they might come. THEY SAID THEY DONT HAVE THE APPOINTMENT!!!! WHAT?!! After multiple calls to confirm and them sending a tech out to look at the job. Really guys that's unprofessional! Even if you make an appt it may not happen.

Not a good service at all. Charged me extra $130 for a capacitor change during a maintenance which made no difference to anything. I was told to schedule a separate repair visit to put compressor gas as it’s low and the reason AC is not cooling properly. At the end I am out of $312 with the AC still not running. I will never user their service again.

The company did a very poor job of installation and never called for a final inspection. While trying to pass inspection for a solar installation the inspector wouldn't pass it until Gray gets their inspection finalized. The ownership of Gray has changed and the new owner refuses to honor the work of the old one. I will call TTLR to complain if I don't get a response from Gray today. I have been waiting a week for their call. Service: Install AC