Lone Star Plumbing & Water

All around terrible experience. Cody spent about 60 seconds looking at my broken exterior faucet and made the prediction/"warning that he makes to all his customers" that it wouldn't be covered by the home warranty. Sure enough he reported back that my water hose broke the faucet and therefore not covered by my home warranty. Wow, he really called it! He also got super creepy by asking me if it was just me that lived in my house. Would NEVER recommend this company. Service: Faucet repair

This is a bit lengthy so apologies in advance but I want to give as comprehensive of a review as possible as there were some positives and negatives on my experience and Lonestar Star Water Services may not be solely to blame. My issue revolves around a kitchen sink leak, which is located behind the wall of the stub out. The sink leaks water anytime it is filled and has to drain...Not a ton, but it needs to be fixed. Given the site and location of the leak I found it appropriate to call the home warranty. I have coverage for leaks that covers incorrect installs, wear and tear, etc... Given this is a normal use sink I thought this was a no-brainer call. My experience started with a call to American Home Shield. They assigned Lone Star Water Services to do the evaluation and they promptly called and set up a time to come out, which they did one-time and stayed in great communication until they arrived. When they arrived, he quickly checked the sink area and cut a small 1ft square hole

Kevin and his associate Matt were professional, knowledgeable, and courteous. They listened to my problem, snaked and scoped the main line, and showed me the issue on the camera screen. Where they go above and beyond is in professionalism. They were sincerely polite, thorough, and fully answered all of my questions. Timeliness and efficiency were excellent both on the job and prior to arrival. I was told they would call between 0800-0900 with an ETA window, and they did. They gave an ETA window of 0830-0900, and they showed up on time. Being able to track their location online was a nice touch too. While here, they managed their time well, and I never felt like the job was rushed. Their proficiency, efficiency, and communication skills instill trust and confidence, and I would absolutely recommend them to a friend/neighbor for plumbing repairs.