Lone Star Plumbing & Water

After realizing we needed a water softener and having no previous experience with this technology, we contacted a few big name brand companies. Let's say we were shocked at the cost of salt units. Thankfully we contacted Lone Star Plumbing and Water. Not only was the unit they installed a fraction of the cost, the installation, customer education and service were top top notch. Thanks Dustin and Jarrod for a job well done, on time, as promised!

I had an issue with my tankless water heater back in January. Lone Star was called out through American Home Shield. After two visits over two weeks they came to the conclusion that the unit needed to be replaced. Took about a month to replace the unit and when I would call to get an update Megan just gave me the run around. Other reviews were right, she will tell you what you want to hear just to get you off the phone. First she said she ordered a State water heater, then a week later she said it was supposed to be delivered to her house, then another week later she couldn’t find it and then finally a week later she called and scheduled an appointment for installation. Day of installation we did not get the brand we were told, not that big of a deal, installation took less than 20 minutes even though we were told by Megan it would take 1 hour to 3 hours. I left work and on my way home when my son called and said they were done and they had left...talk about fast installation, j

This is a bit lengthy so apologies in advance but I want to give as comprehensive of a review as possible as there were some positives and negatives on my experience and Lonestar Star Water Services may not be solely to blame. My issue revolves around a kitchen sink leak, which is located behind the wall of the stub out. The sink leaks water anytime it is filled and has to drain...Not a ton, but it needs to be fixed. Given the site and location of the leak I found it appropriate to call the home warranty. I have coverage for leaks that covers incorrect installs, wear and tear, etc... Given this is a normal use sink I thought this was a no-brainer call. My experience started with a call to American Home Shield. They assigned Lone Star Water Services to do the evaluation and they promptly called and set up a time to come out, which they did one-time and stayed in great communication until they arrived. When they arrived, he quickly checked the sink area and cut a small 1ft square hole