Mechanical of DFW, LLC

Tony and his team are awesome. It's like having a family member coming to the rescue. You can tell they care about getting your problem solved. Service: A/C system repair

So, this contractor was assigned through my home warranty on a Monday to diagnose/repair a non-working AC. They set an appointment for 7am-11am that Friday. On Thursday afternoon I called them to confirm the appointment as usually one would call the customer to confirm the arrival window. They were happy to tell me yes they would be there between those times. I give them the benefit of the doubt and figure the office staff are just busy. Fast forward.......they don't show up, don't call to offer a later arrival time, don't call to reschedule, and refuse to answer or return phone calls. My only recourse is to request another contractor be assigned through the warranty company. What a shady operation this is. Ghost a customer on Friday afternoon in late May. If you can't get the basics right (IE. Communicate, show up, if you can't communicate that, and be responsive), you probably shouldn't move on to anything else. Do not expect these people to show up. It's apparent that they screened

We purchased a home in Crowley and needed to use the home warranty for an AC repair. The home warranty assigned the work and Mechanical of DFW excepted the work request. First visit did not fix the issue. Second promised visit, technician was a NO show. Not even a courtesy phone call with an explanation or to reschedule. I pursued them for another scheduled visit. Same results, NO SHOW and NO explanation after I have called and left several messages. Don’t waste your time and money with this company. If I could rate them with a ZERO they would be. Service: A/C system repair