Sears Heating and Air Conditioning

The workman who replaced siding did good work as did the gutter installers my horrible experience started with the salesman and continued through the project coordinator. First the salesman did pressure me to sign immediately not allowing me to collect other bids...I gave in because he said the process would be expertly managed/best product/and great service. That if I shopped around I would find a cheaper price but I would not have the service of Sears. Nothing could have been further from the truth. The project coordinator called me and understood that the one thing I was requesting was to be informed before they were to start the jobs I could walk the crew around my house and show them each little area of concern- I have an 1940's home and well it is a little odd. One day I showed up after work to find my house tore up. The only phone number I had was my salesman- I shared how livid I was and how this was not the service he promised- when I tried to contact him again to discuss he h

I rate Sears Home Services a -5. I made an appointment and waited 4 hours and no one called or showed up. When I called the 1-800 number I was told that they had to call the dispatch to find out why no one had showed up. After being on the phone for 10 minutes and getting no where they told me that the repairman would give me a call. Less than 2 minutes later, he calls says he's on his way. I ask why so long and why hadn't he called. He laughed and said he was busy. 4 hours I waited and when I finally hear something the repair laughs. Not good Customer Sears Home Services will never be called by me ever again for any type of repair service. Good thing that I didn't purchase the Fridgdaire ovens from Sears.

BEWARE: I have had a HORRIBLE EXPERIENCE with the replacement of the front and back doors. The doors were initially installed incorrectly, causing the doors to be scratched as they opened and closed. The glass on the front storm door was literally falling out due to a stripped screw. What was promised at the sale was not delivered. In fact, I was chastised for having my own locks placed onto the doors. They placed painted molding around the front, outside door when I was promised that it would be a color-based metal which would not scratch. I was chastised again for challenging them on this aspect. I even invited the project manager to come and see the job, but he was too busy to take the time to see the shoddy work. He told me that he had a family and that time was more important than my satisfaction. The initial person who sold me the doors no longer returns text messages. He was extremely attentive to my questions and concerns when he was making the sale. In the original