Sears Heating and Air Conditioning

This entire process of getting my a/c and windows installed has been a very frustrating experience. I have been hung up on, transferred and placed on hold more times than i can count. On top of all of this Sears miraculously lost my order, which royally made me angry. Their promise of sears shop your way points and carrier cool cash is a total scam. No one knows anything about this and will constant transfer you until you end up giving up. Also, their automated system is the worst I have ever experienced in my life.

The windows I bought were near top-of-the-line, as expected. We paid a premium price for what we thought would be a great installation experience. Then a 'crew' of ONLY one person showed up to to my '1-day' window upgrade job. Numerous calls up the sales-rep and supervisor line got lots of talk, but no help. My 'one-guy' did a near excellent job on the windows. But it took three days to finish. Two small issues that we could not resolve were due to the sales team not understanding the installation process. However, the non-existant 'help' that I received from the installation coordinator and the area supervisor means that I WILL NOT recommend SEARS (or is it now K-Mart) for this kind of work.

This was a horrible experience!! Our start date was rescheduled 2 times. The contractor knew little about installation, we had to ask them to start over 6 times! At the end we cannot get Sears to come and make right the problems we've found that expose our home to the elements. I have written emails and after 2 weeks there has been no date scheduled to complete the job. I wish I could post pictures to show the incompetentcy!!