Sears Heating and Air Conditioning

I rate Sears Home Services a -5. I made an appointment and waited 4 hours and no one called or showed up. When I called the 1-800 number I was told that they had to call the dispatch to find out why no one had showed up. After being on the phone for 10 minutes and getting no where they told me that the repairman would give me a call. Less than 2 minutes later, he calls says he's on his way. I ask why so long and why hadn't he called. He laughed and said he was busy. 4 hours I waited and when I finally hear something the repair laughs. Not good Customer Sears Home Services will never be called by me ever again for any type of repair service. Good thing that I didn't purchase the Fridgdaire ovens from Sears.

I am very pleased with the service on today, these guys came out and installed my AC unit within 5 hours or less cleanup behind themselves and most of all explained to me about the AC I purchased. I will used them again. Service: Install AC

The windows I bought were near top-of-the-line, as expected. We paid a premium price for what we thought would be a great installation experience. Then a 'crew' of ONLY one person showed up to to my '1-day' window upgrade job. Numerous calls up the sales-rep and supervisor line got lots of talk, but no help. My 'one-guy' did a near excellent job on the windows. But it took three days to finish. Two small issues that we could not resolve were due to the sales team not understanding the installation process. However, the non-existant 'help' that I received from the installation coordinator and the area supervisor means that I WILL NOT recommend SEARS (or is it now K-Mart) for this kind of work.