Charlie's Plumbing, Inc

This company is fantastic. The employee came in and diagnosed the problem with my toilet. Then he said the inner workings were not working correctly so he replaced them. It now works perfectly. He fixed it really fast too. Now my toilet works great. Service: Toilet repair

It pains me to give a 1 star review, but I don't want anyone to deal with the same headache. Don't use this company unless you are okay with being overbilled and dealing with an unorganized, uncommunicative office. Charlie's Plumbing has overbilled me both times I was forced to use them because they're an HOA approved vendor. The first time, a helpful employee named Richard promptly investigated and rectified the situation. Unfortunately he is no longer with the company, and the owner John doesn't own up to his company's mistakes. Charlie's Plumbing was called to my unit to check the main line, and I took the day off to allow the plumber access in the event that it was an isolated issue to avoid being double-billed. I communicated this to Charlie's, and I wasn't notified when they were en route. I let Catera know I was 5 minutes away and would grant the plumber access if necessary, and she said she would call me if so. I called back an hour later to inquire on the status, and was told

Called and spoke to the office. Within 1 hr had tech Kevin at my door. Was straight forward about the work and billing after assessment of job. Also after job was complete I was shown what was done. Would definitely recommend Charlies to anyone. Honest and curtious. Thanks.